About Us

About Us

Teleperformance in Egypt is the industry leader in omnichannel customer experience for 11 years since its launch in 2007 adopting a fusion of global footprint and best practices with Egypt’s distinguished linguistic capabilities, positioning the country as the best outsourcing destination in MEA.

Teleperformance in Egypt is a regional multilingual hub and a favorite offshore and nearshore outsourcing partner - well known for a diversified portfolio, operating in 25+ languages, serving 100+ countries for 40+ client operations across all business verticals, with an expansion speed of 3 new operations sites in Egypt and the UAE.

As a result, Teleperformance is expanding its business to a Class A facility in New Cairo called Teleperformance Plaza; built over 37,250 square meters, with the capacity of 5,000 workstations and many amenities to serve our ever growing businesses and employee needs. Empowering more than 4,200 knowledgeable employees and industry professionals have led us to achieve a revenue of €39 million in 2017, with a growth rate of 95 percent versus 2016.    

Teleperformance in Egypt's language capabilities include Arabic, English, French, German, Italian, Portuguese, Spanish, Urdu, Hindi, Bahasa, Bengali, Armenian, Japanese, etc). We continue to be the strongest pillar of outsourcing industry in MEA, NAM, APAC, GULF, EU, as well as a targeted partner for global leading brands.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

  • More than a bridge between customers and brands
    We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
  • An efficient and unique operation, no matter the location
    With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
  • The right answer through the right channel at the right time
    The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
  • Emotional intelligence and empathy drive happiness
    With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
  • Valuable relationships between companies and customers
    We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
  • Interacting to move the world
    Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.
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