About Us

About Us

Teleperformance in Egypt is the Industry leader in Omnichannel customer experience throughout 11 years of existence in Egypt, since launched in 2007, Adopting the fusion of global footprint & Best Practices with Egypt’s distinguished linguistic capabilities, positioning Egypt as the best outsourcing destination in MEA.

A Regional Multilingual Hub, Offshore & Nearshore client favourite outsourcing partner and well known by a diversified portfolio of operating in 25+ languages Serving 100+ countries for 40+ Client Operations across all business verticals, with an expansion speed of 3 new Operations sites in Egypt & UAE.

As a result, Teleperformance is expanding its business to a Class A Facility in New Cairo called Teleperformance Plaza; built over 37,250 square meters to serve our ever growing businesses and employees’ needs, with the capacity of 5,000 workstations and many amenities. Empowering more than 4,200 knowledgeable employees and industry professionals which led us to achieve a revenue of 39 million € in 2017 with a growth rate of 95% vs 2016.    

Teleperformance in Egypt's language capabilities include Arabic, English, French, German, Italian, Portuguese, Spanish, Urdu, Hindi, Bahasa, Bengali, Armenian, Japanese   etc..). We continue to be the strongest pillar of outsourcing industry in MEA, NAM, APAC, GULF, EU and a targeted partner for global leading brands.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

We are experts in people interactions, giving us the edge in delivering a superior customer experience in every contact.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, for different countries, industries, channels, and generations. Our knowledge, technology, and market expertise built through years of experience allow us to successfully provide unique interactions all over the world.

  • More than a bridge between customers and brands.
    We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
  • An efficient and unique operation, no matter the location.
    With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
  • The right answer through the right channel at the right time.
    The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
  • Emotional intelligence and empathy drive happiness.
    With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
  • Valuable relationships between companies and customers.
    We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
  • Interacting to move the world.
    Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.
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