Teleperformance Egypt is a leading provider of outsourced customer experience management services and the first multinational contact center company to open in the country. The company launched its operations in Egypt in 2007, performing all contact center services in Egypt, Middle East and Africa, and Offshore markets serving - North America and Europe regions.
In 2013, Teleperformance Egypt expanded to reach over 1600 workstations in Cairo premise located central town, these workstations are equipped with state-of-art technology from reputable suppliers with more than 2000+ employees serving 66 countries and conducting programs in more than 18 different languages and dialects on behalf of major international clients.
Teleperformance Egypt is PCI certified and currently in the certification process of ISO 9001-2000. The COPC (Customer Operations Performance Center) offers the full range of contact center CRM (Customer Relationship Management) services in the areas of business-to-business and business-to-consumer during all three stages of the customers' lifecycle: pre-sales, sales and after-sales, all tailored to meet the needs of each client.
Teleperformance existing language capabilities include Arabic, English, French, German, Spanish, Italian, Portuguese, Hebrew, Farsi, Urdu, Hindi, Wolof, Tagalog, Swahili and Bahasa Languages.